Over the past few months I've noticed a disturbing trend with Telstra customers. Examples follow: Today I was at a customers house because their internet was not working. So I commenced Troubleshooting only to discover that Telstra had changed the user over to Prepaid internet, and continued billing the the customer for the old service which they were no longer using. So they were paying their Bigpond bill with direct debit, for a service that was "changed" to Telstra Prepaid. - In essence, the person was paying for the same service twice. Last week, I was troubleshooting a similar issue "No internet through 3G modem", Don't ask me how this happened, but somehow, Telstra had set them up to use BOTH Mobile Broadband and ADSL. The user was still using the Mobile broadband as per normal. While being charged for both it AND a not-connected ADSL connection. (The DSL connection was costing them an extra $150 on their bill, even though it was not connected nor s...

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According to + GoSwitch ANNUAL household gas and electricity bills are set to surge by up to $250 from January 1, 2015. Victorian homes and small businesses will be slugged with average price rises at least twice the inflation rate, and some at almost five times the CPI. Savings from the axed carbon tax will be substantially eroded, and in some cases eradicated. Major retailers have revealed gas charges, which are rising dramatically as domestic prices are linked to the international market, will climb 5.5 to 10 per cent. Average power increases range from 3.8 to 9.7 per cent, depending on the company and customer location. EnergyAustralia, AGL and Powerdirect are mainly blaming electricity distribution and wholesale gas costs for their announced rate changes. St Vincent de Paul Society energy analyst Gavin Dufty­ estimated combined gas and electricity annual costs would rise $15...